The best kind of business is repeat business. Satisfied customers return and refer you to others. On the other hand dissatisfaction results in lost business and negative reviews. Not just to close friends and colleagues but on social media and comparison sites.
- What is your customer service policy ?
- Who’s responsibility
- When things go right
- When things go wrong
- Online reviews
- Turning a negative into a positive
Break for refreshments
- Customer communications – Pre and post transaction
- Telephone response
- Email response
- Facts and records
- Questions and plan of action
For more information please contact us.